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IT Field Service Technician
Location : Snoqualmie – WA ( Onsite )
• Demonstrate independent troubleshooting and decisive problem solving.
• Actively participate in assigned projects to drive operational and/or IT improvements.
• Perform root cause analysis to eliminate reoccurring incidents.
• Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary.
• Participate in the creation and reinforcement of standards for Field Services.
• Work with cross functional teams in support of project initiatives in defining the IT support scope.
• Follow and promote defined ITIL procedures.
• Assist with support of network, server, and business infrastructure.
• Vet and define proposed shop floor processes in compliance with Allegion Networking and Security policies and standards.
• Install technology hardware and software that fulfill project requirements according to standards or requirements.
• Perform other assigned operational duties.
•A minimum of 3-6 years’ work experience supporting Manufacturing and Warehouse environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio).
•Mobile environment operating systems; Apple iOS. Android, Windows CE.
•Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
•Experience with PC Hardware troubleshooting
•Experience with serial-based technologies (PLC’s, scanners, printers).
•Experience with handheld scanners.
•Basic Audio-Visual Support
•Experience supporting label, laser, and multifunction printing.
•Broad technical IT knowledge and awareness of industry trends.
•Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management.
•Advanced troubleshooting skills.
•Relationship management and conflict resolution management.
•Experience with telephony technologies.
•Exposure to broad spectrum of IT applications and IT architecture.
•Working in cross functional teams and the ability to work as part of a virtual team.
•Ability to multitask and prioritize effectively.
•Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.
•Onsite position
•Degree in computer science for IT or related.
•Network certification nice to have.
•Medical/Dental/Vision/Life Insurance
•Paid holidays plus Paid Time Off
•401(k) plan and contributions
•Long-term/Short-term Disability
•Paid Parental Leave
•Employee Stock Purchase Plan
Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
•Collaborate with a community of experts to enhance and expand your skills
•Join a team where global culture embraces diversity of thought and background.
•Find balance with our hybrid model that prioritizes your health, safety and well-being.
•Opportunity to work for leading global companies while advancing your career.
Other | Full Time
IT Outsourcing & Consulting
$58k-74k (estimate)
05/10/2024
07/09/2024
cognizant.com
TEANECK, NJ
>50,000
1998
BRIAN HUMPHRIES
$10B - $50B
IT Outsourcing & Consulting
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
The job skills required for IT Field Service Technician include Troubleshooting, Technical Support, Operating System, Field Service, Computer Science, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Field Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Field Service Technician positions, which can be used as a reference in future career path planning. As an IT Field Service Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Field Service Technician. You can explore the career advancement for an IT Field Service Technician below and select your interested title to get hiring information.
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Quotes from people on IT Field Service Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Field Service Technician jobs
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